New Zealanders are being put at risk by bank staff who are being forced to flog loans and credit cards to meet their sales targets, the union representing them says.
First Union is launching its Service before Sales campaign in Wellington on Monday, calling for the country's big banks to implement a plan to end debt sales targets as soon as possible.
The campaign launch comes two months after the release of Australia's Sedgwick Report, which recommended 21 changes to transform banking culture from "sales first" to "service first".
The major Australian banks, which own the big four in this country, agreed to adopt the report's recommendations.
from
http://www.stuff.co.nz/business/93787612/Bank-staff-may-be-forced-to-sell-debt-to-customers-who-can-t-pay-union
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