It probably goes without saying, but when you pay for something, you expect it to do what you paid it to do. A new jacket shouldn't lose an arm three days after you bought it. A tin of tuna shouldn't be off before you open it. And you shouldn't have to wait 17 weeks to receive that new pair of "pleather" boots you ordered online, when they said you'd receive them in eight days (and when they said they were real leather).
from
http://www.stuff.co.nz/business/100362906/Backyard-banter-Is-the-customer-always-right
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