A woman who found her HOP card balance had mysteriously gone to zero was shocked to find Auckland Transport (AT) had taken the money.
And it turns out, other HOP card holders are experiencing similar losses.
In the year to the end of April, $342,000 was wiped from HOP cards under AT's "60 day" rule.
There are over one million Auckland Transport HOP cards in circulation, with people able to use them to pay for all forms of Auckland transport - ferry, trains and bus.
from
http://www.stuff.co.nz/business/money/96542243/Aucklanders-caught-out-by-HOP-cards-60-day-cash-swipes
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