Many insurance problems could be avoided if policy-holders better understood how their cover worked, the Insurance and Financial Services Ombudsman (IFSO) says.
Karen Stevens' office is contacted by 3000 people a year who have had problems with their insurance or financial service providers.
Insurance complaints made up the bulk of the IFSO scheme's work.
from
http://www.stuff.co.nz/business/money/95829808/Ombudsman-reveals-pitfalls-that-trip-up-insurance-customers
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