Twenty-five years ago, bank customers raised complaints about cheques and passbooks. Now they are worried about online banking, apps, and mobile payment technologies, says Banking Ombudsman Nicola Sladden.
But she said the goal for her office, which has been operating for a quarter of a century this month, had remained the same - to promote higher standards in the banking sector, and build consumer trust.
Over the past year, the scheme received 2727 inquiries, and dealt with 619 complaints and 153 disputes.
Most of the disputes were about the country's biggest bank, ANZ, followed by Westpac.
from
http://www.stuff.co.nz/business/94977971/Ten-banking-mistakes-and-how-to-avoid-them
No comments:
Post a Comment