The serviced apartments had no hot water, broken phone lines and out-of-order lifts, but, the consumer watchdog says, the owner had a sneaky trick to sidetrack guests who might write disparaging online reviews.
from
http://www.stuff.co.nz/business/world/86852559/Australian-apartment-chain-blocked-guests-from-posting-bad-TripAdvisor-reviews-watchdog-says
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