We've all been there: the internet connection is down, you've turned the modem on and off again, and, as a last resort, contemplate phoning the 0800 helpline, with the likely prospect of spending hours on hold or being palmed off by a disinterested Philippino.
from
http://www.stuff.co.nz/business/better-business/78442795/Your-call-is-important-to-me-Call-centre-rep-goes-beyond-the-call-of-duty-to-solve-internet-dilemma
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