"But it's your job to be friendly" and "the customer is always right" are mantras we often hear in bars, hotels and retail stores. But this seemingly innocent assumption can lead to some disturbing outcomes, particularly for vulnerable employees.
from
http://www.stuff.co.nz/business/better-business/77667447/The-customer-can-t-be-wrong-theres-no-place-for-any-harassment-at-work
No comments:
Post a Comment