Monday, 27 February 2017

It's a bad idea to make your customers angry: Cas Carter

OPINION: I am grateful to my bank. While on hold after calling its 0800 number I had breakfast, emptied the dishwasher, ironed a shirt, hung out the washing and weeded a patch of the garden.

from
http://www.stuff.co.nz/business/89858912/Its-a-bad-idea-to-make-your-customers-angry-Cas-Carter

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